Storm Ciara Warning

We’d like to alert our customers that the Met Office has issued severe weather warnings as Storm Ciara brings heavy rain and widespread gales to the UK.

The low-pressure system, which developed in the North Atlantic and has tracked eastwards to the UK, brings 60mph gusts inland and 80mph gusts in higher and coastal regions.

Scotland, Northern Ireland, northern England and north Wales have a yellow weather warning for wind.

This grows to cover the whole of the UK tomorrow, with an amber warning for England and Wales.

There could be a range of potential impacts, including transport delays, damage to power supplies and large coastal waves.

Our teams will remain vigilant to any issues, while our office staff will be monitoring the situation in Greenbelt developments across the UK.

Please remember that, in the first instance, emergency services will always deal with potentially dangerous situations for the public.

However, where it is safe to do so, we do carry out remedial works as soon as possible.

If you have any urgent concerns, please do contact us by telephone on 0800 028 1749 and follow the simple instructions for connecting to our emergency line.

For any non-urgent queries, you can reach our dedicated customer care team as normal on 0800 028 1749, or by e-mailing